Common Questions — Account, Billing & Support
Answers to frequent product questions about payments, passwords, CLI tokens, AI Chat, and getting help
On this page
Quick answers for accounts, billing, security settings, and the CLI.
How do I pay for CodeDD?#
CodeDD uses prepaid Lines of Code (LOC) budget for audits and optional subscriptions for add-ons like the AI Chat Module.
LOC top-up#
- Account → Billing (
/account?tab=billing) - Review current LOC budget
- Pick a quick-pick package (1M, 2M, 5M, or 10M lines) or enter a custom amount (minimum 1M lines, up to 15M via the slider; contact sales for larger volumes)
- Complete Stripe checkout
Pricing is tiered: the first 1M lines are a flat Base fee, with a lower per-line rate as volume increases (Tier 1 up to 3M, Tier 2 up to 10M, Tier 3 beyond). LOC is consumed when you start or pay for audits based on scoped lines. Unused budget rolls forward.
AI Chat Module#
Includes 3 free audit questions per month on portfolio and repository data. Product and documentation questions are unlimited.
Subscribe under Account → Billing → AI Chat Module, or from the in-app upgrade prompt. Manage renewal and invoices via Manage subscription (Stripe Customer Portal).
Paying when starting an audit#
Checkout may prompt you to select a billing organization and pay lines not covered by LOC budget. If LOC fully covers the scoped audit, no additional payment is needed.
Other payment questions#
- Invoices: via Stripe after checkout
- Enterprise / PO / wire: email info@codedd.ai
- Failed payment: retry from checkout or Billing; contact support if charged but budget not updated
Where do I change my password?#
Account → Account tab → Change Password. Requires current password, new password, and confirmation.
Requirements: at least 10 characters, including at least one uppercase letter, one number, and one special character. Two-factor authentication is under Account → Security.
How do I set up a CLI token?#
- Account → Account tab → CLI Access → Generate Token
- Copy immediately (shown once)
- On your machine:
pip install codedd-cli
codedd auth login --token <your_cli_token>
codedd auth statusTokens start with codedd_cli_, expire after 90 days, and can be revoked from the same screen.
See CLI Installation and CodeDD CLI Guide.
How does the AI Chat free quota work?#
3 audit-related questions per month (portfolio KPIs, repository findings). Unlimited: product questions, documentation help, UI navigation, support tickets, feedback.
Subscribe on Account → Billing or via the in-app upgrade prompt when quota is exhausted.
Where are organization and team settings?#
| Task | Location |
|---|---|
| Create portfolio organization | Dashboard → Create your organization |
| Org list & billing entities | Account → Organization |
| Invite reviewers or submitters | Organization dashboard → Manage Access |
| Organization audit settings | Organization dashboard → settings (gear) |
See Setting Up a Portfolio Organization and Team Members & Access Roles.
How do I contact support?#
- Email: info@codedd.ai
- In-app AI Chat: ask to open a support ticket or submit feedback
- Sales / demos: Contact sales