---
title: Common Questions — Account, Billing & Support
description: Answers to frequent product questions about payments, passwords, CLI tokens, AI Chat, and getting help
category: Account & Billing
order: 1
---

# Common Questions — Account, Billing & Support

Quick answers for accounts, billing, security settings, and the CLI.

## How do I pay for CodeDD?

CodeDD uses **prepaid Lines of Code (LOC) budget** for audits and **optional subscriptions** for add-ons like the AI Chat Module.

### LOC top-up

1. **Account → Billing** (`/account?tab=billing`)
2. Review current **LOC budget**
3. Pick a quick-pick package (**1M, 2M, 5M, or 10M** lines) or enter a custom amount (minimum 1M lines, up to 15M via the slider; contact sales for larger volumes)
4. Complete Stripe checkout

Pricing is tiered: the first 1M lines are a flat **Base** fee, with a lower per-line rate as volume increases (Tier 1 up to 3M, Tier 2 up to 10M, Tier 3 beyond). LOC is consumed when you start or pay for audits based on scoped lines. Unused budget rolls forward.

### AI Chat Module

Includes **3 free audit questions per month** on portfolio and repository data. Product and documentation questions are unlimited.

Subscribe under **Account → Billing → AI Chat Module**, or from the in-app upgrade prompt. Manage renewal and invoices via **Manage subscription** (Stripe Customer Portal).

### Paying when starting an audit

Checkout may prompt you to select a **billing organization** and pay lines not covered by LOC budget. If LOC fully covers the scoped audit, no additional payment is needed.

### Other payment questions

- **Invoices:** via Stripe after checkout
- **Enterprise / PO / wire:** email [info@codedd.ai](mailto:info@codedd.ai)
- **Failed payment:** retry from checkout or Billing; contact support if charged but budget not updated

## Where do I change my password?

**Account → Account tab → Change Password.** Requires current password, new password, and confirmation.

Requirements: at least 10 characters, including at least one uppercase letter, one number, and one special character. Two-factor authentication is under **Account → Security**.

## How do I set up a CLI token?

1. **Account → Account tab → CLI Access → Generate Token**
2. Copy immediately (shown once)
3. On your machine:

```bash
pip install codedd-cli
codedd auth login --token <your_cli_token>
codedd auth status
```

Tokens start with `codedd_cli_`, expire after **90 days**, and can be revoked from the same screen.

See [CLI Installation](/documentation/cli-installation) and [CodeDD CLI Guide](/documentation/codedd-cli-guide).

## How does the AI Chat free quota work?

**3 audit-related questions per month** (portfolio KPIs, repository findings). Unlimited: product questions, documentation help, UI navigation, support tickets, feedback.

Subscribe on **Account → Billing** or via the in-app upgrade prompt when quota is exhausted.

## Where are organization and team settings?

| Task | Location |
|------|----------|
| Create portfolio organization | Dashboard → **Create your organization** |
| Org list & billing entities | **Account → Organization** |
| Invite reviewers or submitters | Organization dashboard → **Manage Access** |
| Organization audit settings | Organization dashboard → settings (gear) |

See [Setting Up a Portfolio Organization](/documentation/setting-up-a-portfolio-organization) and [Team Members & Access Roles](/documentation/team-members-access-roles).

## How do I contact support?

- **Email:** [info@codedd.ai](mailto:info@codedd.ai)
- **In-app AI Chat:** ask to open a support ticket or submit feedback
- **Sales / demos:** [Contact sales](/contact-sales)

## Quick links

- [Setting Up a Portfolio Organization](/documentation/setting-up-a-portfolio-organization)
- [Overview](/documentation/overview)
- [CLI Installation](/documentation/cli-installation)
- [Repository Connection & Security](/documentation/repository-connection-security)